Terms and Conditions

Cancellation & Failure to Arrive For Appointments

New patients are charged a £40 booking administration fee, of which half is redeemable against treatments or products within 6 months of your consultation date. For existing patients, a £60 fee will be charged for late cancellation i.e. less than 48 hours prior to the appointment time. Missed appointments will be charged at the same rate.

Patients booked for facial aesthetics a £60 consultation fee to be taken in advance of all facial aesthetic appointments, of which £20 is redeemable against treatment. In the event of you wishing to cancel or reschedule an appointment you are required to give 7 days notice, failure to do so will result in the loss of your consultation fee. Where patients who have pre-purchased a course of treatments miss an appointment, they will forfeit one treatment. All pre-paid courses are non- refundable and valid for 18 months from the date of booking.

At the discretion of Marie Le Bon Ltd., we may consider refunding the above fees where there are unavoidable reasons for non-attendance e.g. a certificated illness prevented you from attending.

Where we’re unable to treat you as a result of fake tan, sun beds or sun exposure – patients who have: Purchased a course of treatments will forfeit one of the treatments. Purchased single laser treatments will be charged the full cost of the treatment. Late arrival may result in reduced treatment time or forfeiting of the appointment. We do our best to ensure that your appointment runs to time. For reasons beyond our control, we may need to cancel or look to rearrange your appointment at short notice. In this unlikely event, we will do our utmost to contact you in advance.


To Amend or Cancel Your Appointment

Please phone our Customer Care Team on +44(0)207 323 1311 if you need to change your appointment.
We’re available to take your call between the hours of:

  • 08:45 – 17:30 Monday to Thursday
  • 09:00 – 16:30 Friday

Unfortunately, we cannot accept out of hours messages.*


Courses

These should be paid for in advance and are non-refundable if cancelled less than 48 hours prior to the appointment time.


Delayed Payment Schemes

All finance plans are subject to a credit check via our accounts department.


Child Policy

Due to Care Quality Commission regulations, we regret we cannot allow persons under 18 years of age to receive treatment or to enter one of our clinics. Please be aware that we may have to turn you away for your appointment if you bring someone under the age of 18.


Offers and Promotions

Discounts are not valid in conjunction with any other current offer/promotions and excludes, consultations, non-surgical treatments. All offers are subject to a full consultation and patient suitability. Marie Le Bon Club offers different rates of discounts and are enforced from the outset of membership. All offers are non-redeemable against treatment with Dr Ben Mather. All offers are subject to availability and Marie Le Bon reserves the right to withdraw offers at any time. Full payment of discounted or packaged treatments or courses at open evenings must be taken on the night. Unless patient opts for our MLB Payment plan for courses in which case we would require the first month’s deposit of 50% of the total course amount to be paid on the night. MLB Payment is only available for certain treatment courses.

* This includes all bank holidays


Should you have any enquiry, please contact us: